New research from the Professional Planning Forum shows that, despite the current financial climate, most organisations still do not have the mechanisms in place to improve the efficiency of their back office operations. eg will be joining the Professional Planning Forum’s Back Office Workshop to be held as part of Contact Centre Planning 2009. The conference runs over 2 days from Monday 27 April and the Back Office event will take place on Tuesday 28 April at the Novotel West Hotel in London.

This year’s workshop includes the following sessions:

• Case Study presentation from Alliance and Leicester on ‘Enabling performance management and resource planning in the back office’
• Case Study on how planning supports operational excellence in the back office at HBOS
• Workshop sessions and round table discussions on various hot topics in our field.

Don’t delay – book now

If you book by 10 April, you’ll receive eg’s partnership discount with places for the conference £895 + VAT. 1 day passes can also be purchased, prices available upon request. Contact Karen Hendrie by emailing karen.hendrie@planningforum.co.uk quoting reference PPFCW0209 .

To read the Professional Planning Forum research paper, click here.