Microsoft
eg partners with Microsoft through the Microsoft Managed Partner programme, having achieved Gold Partner status.
Through the Gold Partner Status, eg ensures that its technologies constantly adapt to suit the needs of its customers. eg have use of the Services Labs at Microsoft’s campus in Thames Valley Park, access to pre-release software, innovative technologies and Microsoft expertise to provide the foundation to deliver solutions and services customers and the marketplace demand.
Access to this expertise makes sure that eg’s software is compatible with the most recent Microsoft releases which are certified through their independent product certification process.
The Gold Partnership allows eg to provide access to the Services Labs for customers so that their feedback can be incorporated into the application improvements and give them the opportunity to direct questions at the Microsoft experts. The use of the Services Labs has enabled eg to improve the performance of its applications by 41% and the scalability by a factor of 10. In today’s business environment, companies must have access to mission-critical information in real-time. If they don’t, they could lose their competitive advantage.
“It’s our job, and the job of our solutions, to make sure that our customers have a clear view of their business operations so that they can fine-tune performance across the board and boost efficiencies” – Phil Jones, Chief Technology Officer, eg.
As part of its commitment to developing products that meet the needs of its customers, eg ensures its leading-edge software suite is high-performing, scalable and reliable. The performance testing and scalability process now forms an integral part of any product release cycle.
eg work manager® has passed the globally recognised certification of the Microsoft Platform test for independent Software Vendors (ISV) Solutions for Windows Server 2003 and SQL Server 2005.
eg has consolidated its position as a market leader, helped by its successful relationship with Microsoft. By partnering with Microsoft eg can offer clients the peace of mind that their products will be of the highest quality and performance.
Download the eg/Microsoft case study here.
Institute of Customer Service
eg maintains alliances with organisations that provide support and a forum for those working in our selected industries. The Institute of Customer Service (ICS) is the professional body for customer service. Its main purpose is to lead performance and professionalism in customer service.
Rapidly changing customer needs and expectations are placing heavy demands on organisations and individuals seeking to deliver high standards of customer service. The ICS believe that to succeed, organisations must transform their approach to customers and individuals need to have high levels of personal effectiveness as recognised Customer Service Professionals.
eg and the ICS share the same ethos – eg’s solutions enable clients to apply proactive and consistent management of work, people and processes anywhere in the world, resulting in improved operational effectiveness. Wherever eg’s solutions are used customer service, quality and productivity standards improve, rework is minimised and bottlenecks are unlocked.
The Institute of Customer Services is involved in the judging process for the eg operational excellence® Awards each year.
Institute of Leadership Management
The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM is founded on the principle that skilled managers and leaders hold the key to creating productive workforces that deliver organisational and economic success.
ILM certificates the Managers and Team Leaders who successfully complete eg’s operational management® training programme, thereby providing them with the recognition from a leading national professional and awarding body.
Candidates undertaking the eg operational management® training programme are eligible to become members of the Institute for one year’s free Studying Membership, bringing access to a range of information and support services designed to support candidates learning and development. They can access the members-only area of the ILM on-line resources centre to help find materials to help their studies.
On successful completion of the programme they will receive external certification from the Institute and benefit from recognition from a leading national professional and awarding body. They can then take up Associate or Full membership to continue their status as an ILM professional.
BANKSETA
The Banking Sector Education and Training Authority (BANKSETA) is the leading awarding body for training and national qualifications in the banking industry in South Africa. It supports transformation and people development through partnerships to enable stakeholders to advance the national and global position of the broader banking and microfinance industry.
BANKSETA endorsed eg as a training provider for the South African market. Managers and Team Leaders who successfully complete eg’s operational management® training programme are thereby provided with the recognition from a leading professional awarding body.
Professional Planning Forum
eg is a member of The Professional Planning Forum, the independent industry body, promoting best practice and professionalism in contact centre planning. Professional Planning Forum Members benefit from benchmark research, specialist training, accreditation and bespoke support.
eg operational intelligence® can be used in parallel with workforce management systems to create a positive and dynamic link between call centre activity and the downstream administration tasks handled by other areas of the business. The centralisation of customer data prevents information being lost between departments or colleagues.
The aim of The Professional Planning Forum is to help every centre develop confident skilled analysts, planners and managers in order to improve the customer experience.
Particular areas of interest include: Planning Fundamentals, Home working, Lifestyle Planning, Back Office, Management Information, Planning for Outbound, Public Sector and Customer Planning.
eg are sponsoring the Professional Planning Forum 2010 Annual Conference ‘Customer Contact Planning’ on 19-20 April 2010 http://conference.planningforum.co.uk/Default.aspx?tabid=677
