Supporting the implementation of the eg operational intelligence® software suite is a training and development programme for Managers and Team Leaders in the eg principles of operational management®.
eg operational management Implementation and Training services deliver a consistent approach to actively managing work, people and processes anywhere in the world. When used with our software we guarantee to optimise back office performance: customer service, quality and productivity standards will improve, rework will be minimised, bottlenecks unlocked and costs reduced.
Read what our clients say about the eg principles of operational management®.
The eg principles of operational management® offer a structured approach to improving management of Customer Service Delivery functions based on tried, tested and proven methodologies from industry, including:
- Capacity planning
- Short interval scheduling
- Line balancing
Using the eg principles of operational management® clients can:
- Identify appropriate decisions and actions that improve efficiency and customer service while reducing costs
- Deliver consistency in management of work, resources and performance across the business
- Develop a world-class operational management capability
The core of the eg principles of operational management® is the eg process for managing®, where Managers and Team Leaders are coached in using management techniques to enable them to make the right operational decisions using the software.
The eg principles of operational management® is endorsed by the Institute of Leadership and Management and offers a process for managing through behaviours, tools and techniques:
- Training and skill transfer
- One-to-one coaching
- Implementation and benefit realisation support
- Change Management
Skill Transfer
We guarantee that our knowledge and experience will be embedded in our clients’ organisation through our skills transfer policy, training and support.
Rapid Application Deployment
Implementation and full skills transfer requires a maximum of 25 weeks – in over 20 years we have never missed an implementation deadline.
