Best Newcomer
Kat Nolan, Legal & General Retail Savings
Vanessa Probert, Silica
Margaret Williams, The West Brom
Garry Matcham, The Co-operative Banking Group
Nomsa Mthimunye, Metropolitan Health
Michelle Weir, Nationwide Building Society

Best Practice Team Leader (UK & International)
Natalie  Bailey, Legal & General Protection
Seviours Nkomo, Silica
Faith Mair, Legal & General Retail Savings
George Hutchinson, Legal & General Retail Savings
Richard Sharpe, Nationwide Building Society
Mariell Lyngbø, Vital Livsforsikring
Nichola Wise, Legal & General Workplace Savings
Kelly Fletcher, The West Brom
Vicky Burgess, Capita Life & Pensions
Joanne McKinney, The Co-operative Group
Maria Mthembu, Metropolitan Health

Most Improved
Laura Deely, Legal & General Retail Savings
Lee Tallis, Citi UK Consumer Operations
Jackie Pearson, Capita Life & Pensions
Roger Jones, The Co-operative Banking Group
Nosipho  Paca, Metropolitan Health
Carol Mowatt, Nationwide Building Society
Elaine Parkinson, The Co-operative Group

Business Support Technical/Operations
Business Performance Reporting – Business Performance Team, Legal & General Retail Savings
Frans van der Linde, Silica
Mark Jones, The West Brom
Learning and Development – Business Performance Team, Legal & General Retail Savings
Laura Callbutt, The Co-operative Group
Paul Bunce, Nationwide Building Society
Kirsty Manuel, Legal & General Savings Complaints
Guy Harrison, Citi UK Consumer Operations
Joel Voges, Metropolitan Health

Best Practice Manager
Adrian Downey, Legal & General Retail Savings
Louise Granger, Legal & General Retail Savings
Tracey Basson, Silica
Mark Savage, Capita Life & Pensions
Sandra Mynhardt, Metropolitan Health
Philippa Gayle, The Co-operative Group