Posts
- Category: Blog (continued)
- Category: Operations Management (continued)
- Spolight on customer forums
- Supporting performance improvement in service organisations
- The role of Operational Management in Business Process Excellence
- The value of leadership and trust
- Top ten tips for Team Leaders
- Welcome to the new eg blog
- What are the best ingredients for a good performance improvement programme?
- What is the single biggest factor that stops you from using WFM for back office planning?
- What's the noise?
- What’s measured gets better!
- Why do we have the chicken or egg mentality... can’t we have both at the same time?
- Why is Six Sigma so slow to deliver?
- “You can’t measure my work” and “What get's measured get's managed”
- Category: Product
- Category: Technical
- Category: Technology
- Are there any cloud based Back Office solutions on the market that can be integrated with WFM?
- Do we really know what we are looking for?
- New approaches to data access
- Online vs face-to-face – what do you think?
- Potentially illegal testing on live data…..be aware
- What is the single biggest factor that stops you from using WFM for back office planning?
- Category: Operations Management (continued)
- Category: Case Studies
- Achieving operational excellence at The Co-operative Financial Services
- Back Office Optimisation
- Back Office Optimisation across three operations at Nationwide Regional Brands
- Back Office Optimisation – The Market Awakens
- Best practice use of eg's software achieves outstanding business benefits at Legal & General, Retail Savings
- Capita Life and Pensions Service use eg work manager® to provide back office optimisation for client’s back office operation
- Consistent capacity planning and resource sharing across multi-sites
- Corporate events at Aegon
- Delivering Growth and Reducing Costs at Nationwide (formally Portman Building Society)
- Effective operational management at The Co-operative Financial Services, Bank Customer Service Centre
- eg activity manager™
- eg helps Resolution to achieve a healthy balance
- Fact Based Management at Morgan Stanley
- Improving efficiency at HBOS Financial Services
- Improving operational capability at The Co-operative Financial Services, Debt Management
- Integrating eg operational intelligence® with TIBCO®
- Nuqleus delivers value and accurate management information throughout Aegon
- Nuqleus provides valued management information across Alliance & Leicester
- Nuqleus quickly delivers both tangible and intangible benefits at Principality
- Shared Services
- SLA's in the outsourced world at Royal and SunAlliance and UISL
