The eg operational intelligence® software suite provides historic, real-time and predictive Operational MI. These solutions provide management information about all the factors affecting operational performance in the back office including:
• Quality
• Staff Skills
• Available resources
• Unit costs
• Service standards
• Work throughput
• Productivity.
When eg operational intelligence® is implemented together with our training programme for Managers and Team Leaders to use this MI, we guarantee improvements in operational results in short timescales. The eg software suite enables organisations to make the right operational decisions to effectively measure, manage and improve business operations.
Read what our clients say about the eg operational intelligence® software suite.
More on back office optimisation
eg operational intelligence® incorporates eg work manager® (used by Managers and Team Leaders) and eg operational intelligence® (which provides multi-level Operations MI reporting for Senior Managers, Directors and Department Heads).
eg operational intelligence® has been developed and refined over the last 18 years and forms a comprehensive work, resource and performance reporting tool. It enables clients to gather information about the key factors affecting performance, thereby identifying appropriate decisions and actions to improve efficiency and reduce costs in weeks – guaranteed.
The eg operational intelligence® suite is used to augment existing IT platforms, including BPM, BI, Workforce Management, CRM and core processing systems to provide the missing link: historic, real-time and predictive operational intelligence.
Read more on the benefits how the modules work together
Why eg?
eg is the only back office optimisation software company that guarantees return on investment and is paid based on the results delivered – whatever you invest in implementation will pay for itself, typically within 6 months.
Our software is totally scalable to match the needs of your organisation with live implementations ranging from 10 to over 5,000 users currently being supported, and scalability proven for up to 10,000 users on a single server.
Our software is working hard for client businesses across the globe, and with over 41,000 users it is resilient and built for everyday use by your business.
To arrange a demo please contact us on +44 (0) 1785 715772 or email ask@eguk.co.uk
