The eg operational intelligence® software suite provides historic, real-time and predictive Operational MI. These solutions provide management information about all the factors affecting operational performance in the back office including:
• Quality
• Staff Skills
• Available resources
• Unit costs
• Service standards
• Work throughput
• Productivity.
When eg operational intelligence® is implemented together with our training programme for Managers and Team Leaders to use this MI, we guarantee improvements in operational results in short timescales. The eg software suite enables organisations to make the right operational decisions to effectively measure, manage and improve business operations.
Read what our clients say about the eg operational intelligence® software suite.
eg operational intelligence® incorporates eg work manager® (used by Managers and Team Leaders) and eg operational intelligence® (which provides multi-level Operations MI reporting for Senior Managers, Directors and Department Heads).
eg operational intelligence® has been developed and refined over the last 18 years and forms a comprehensive work, resource and performance reporting tool. It enables clients to gather information about the key factors affecting performance, thereby identifying appropriate decisions and actions to improve efficiency and reduce costs in weeks – guaranteed.
The eg operational intelligence® suite is used to augment existing IT platforms, including BPM, BI, Workforce Management, CRM and core processing systems to provide the missing link: historic, real-time and predictive operational intelligence.
So how do the modules work together?
eg work manager® is used to hold a database of measures that are required to tightly manage people and work in a processing environment. It combines a wide range of measures and Management Information requirements into one system, to provide a clear indication of the impact of a change in one measure (e.g. staff skills), upon another (e.g. customer service). Use of the system by Managers and Team Leaders as part of a proactive management system can result in immediate and measurable performance improvement.
eg operational intelligence® is a web-enabled application, deployed through standard web browser software throughout a business. By utilising immediate replication of the data held in each eg work manager® database, eg operational intelligence® provides a consolidated view and analysis of the Operations MI for the whole business or for specific units within the business organisation, covering disparate teams, departments and locations, wherever they are based throughout the world.
Heads of Department and Directors who require up-to-date, consistent, accurate and useable summary information across their spans of control can access Dashboards and MI reports. eg operational intelligence® is designed to work across multiple sites, covering any/all teams using eg work manager®.
eg activity manager™ is a data capture and measurement tool designed to enable businesses to record the actual time individuals and teams spend on activities. It determines the time for tasks, sets of tasks or end-to-end processes. eg activity manager™ is designed for easy set up and configuration. It can quickly group activities together by process type, individual case or customer reference individual user or team.
All of the data within eg activity manager™ can be easily exported to other MI systems (including spreadsheet software) for bespoke reporting, analysis and graphical illustration.
eg operating model™
The eg operating model™ is used to:
• Develop long-term resource planning.
• Model change – for example; business volume, organisational change, off-shoring etc.
• Enable ‘What-if?’ scenario modelling
eg operating model™ allows for the creation of new scenarios (e.g. process improvements or re-organisations) taking into account actual or predicted performance information from multiple sites as required, including end-to-end process management between different locations.
Actual performance can be then be measured through eg work manager® and eg operational intelligence® reports to ensure the benefits of the proposed changes are actually achieved.
Why eg?
eg is the only operations management software company that guarantees return on investment and is paid based on the results delivered – whatever you invest in implementation will pay for itself, typically within 6 months.
Our software is totally scalable to match the needs of your organisation with live implementations ranging from 10 to over 5,000 users currently being supported, and scalability proven for up to 10,000 users on a single server.
Our software is working hard for client businesses across the globe, and with over 40,000 users it is resilient and built for everyday use by your business.
To arrange a demo please contact us on +44 (0) 1785 715772 or email ask@eguk.co.uk
