Arrange an eg work manager® demo
eg work manager® supports the application of Operations Management in the back office and, in particular, the following concepts:
- Capacity planning
- Short interval scheduling
- Line balancing.
Over 41,000 Managers and Team Leaders rely on the comprehensive Operations Management Information provided by eg work manager® to enable them to:
- Schedule their work and plan how to use their resources to meet customer requirements
- Allocate work according to available skills and ensure staff are trained according to business need
- Track each piece of work from receipt to successful completion
- Manage the quality of work
- Evidence staff training and competence for compliance
- Report on work throughput, backlogs, service standard achievement and quality and at the same time analyse productivity, staff skills and unit costs
- Plan and forecast future skills and staffing requirements.
eg work manager® is used to hold a database of measures that are required to tightly manage people and work in a processing environment. It combines a wide range of measures and Management Information requirements into one system, to provide a clear indication of the impact of a change in one measure (e.g. staff skills), upon another (e.g. customer service). Use of the system as part of a proactive management system can result in immediate and measurable performance improvement.
eg work manager® contains a centralised view of all work types, across multiple sites and systems to avoid the problem of individual backlogs and improve end-to-end customer service. A very clear measure of how much work there is to be done in a team, in terms of volumes and hours, is provided. Teams can manage their work, ensuring action is taken on the most important work so customer requirements can be met.
Capacity plans can be produced to show how much work there is to do (in volumes and hours), and how many staff are required to complete it. Team Leaders use this report to decide where best to use the resources and skills available to them to meet customer requirements.
Other key functionality includes work and case tracking to ensure work can always be located wherever it moves in the process. This can be used by remote users, such as Call Centres, who need information on what is happening on a case without having to refer to the back office.
eg work manager® makes the production of Management Information effortless. By providing real-time information the process and speed of your decision making can be dramatically improved.
Management Information Reports are available in the following time frames covering any level of detail; task, process, individual, team, department and so on:
- planning – for the immediate future
- snapshot – covering immediate history
- trends – historical trend analysis
- forecasting – for the future.
They are also available for separate business channels e.g. broker or branch, so that information can be provided about work specific to them. Read the eg work manager® data sheet
Our software requires no immediate integration and is quickly configurable by business users for immediate use. No technical development work is required to start using our software immediately.
It can be used as a standalone package, linked to a line of business systems or integrated with workflow and/or image applications to provide Operational MI for a wide range of audiences, including Managers and Team Leaders.
Our software is used to augment existing IT platforms – including BPM, BI, Workforce Management, CRM and core processing systems – to provide the missing link – historic, real-time and predictive operational intelligence to optimise back office performance.
When eg work manager® is implemented with the eg principles of operational management® it provides the opportunity for our clients to dramatically improve customer service levels and productivity almost immediately as well as providing for further continuous improvements year on year.
Additional modules available:
To arrange a demo please contact us on +44 (0) 1785 715772 or email ask@eguk.co.uk
