Nuqleus 3D enables data capture in real-time, from any desktop application, telephony environment and people in an operation.

In order to better understand performance and service and to identify where and why issues occur within an operation, Nuqleus 3D provides accurate and consistent data in an operational context to manage performance targets and allow the business to respond quickly to changes in work priorities and unexpected events.

One of the defining challenges is in measuring everything that each individual member of staff is doing during their working time, why they are doing it and who they are doing it for. Nuqleus 3D captures the detailed content and substance of every activity and interaction staff have with a process and customer.

This granular data capture allows the discovery of not only what staff are doing and how long it is taking them to do it, but also why they are doing it – and in as much detail as is needed.

Download the Nuqleus 3D data sheet (PDF, 400k)

Real-time efficient data capture

Nuqleus 3D is designed to capture all of the data a company requires, from source, as it occurs.

Application triggers are defined to independently capture information as it is processed in real-time. This is achieved without changing the source applications and is transparent to the end user.

The software automatically captures information from staff as they perform their normal work and records it in structured process metrics (tasks) that describe what is being done and why.

When there is a need for additional information which is not being captured in an application, Nuqleus 3D can also be configured to present the user with a scripted form to capture this information also.

Features

• A consistent approach to measurement across an operation, regardless of system, process, job role, or geographical location.
• Nuqleus 3D enables decision making on what to measure based on priorities and requirements – whether that’s a strategic key performance indicator, such as service level achievement, or the detail of an individual activity performed to drive process improvement.
• Nuqleus 3D features ‘variable automation’ – the ability to capture data in real-time, from any desktop application, the telephony environment, and the people in an operation. The levels of capture can be configured so that only events that are meaningful are captured thus avoiding the data overload which frequently occurs when data and events are captured without a proper context.
• Nuqleus 3D requires no system integration to accurately capture data. Independent of the IT department, it is designed for easy set-up to adapt measures quickly and easily and is owned and maintained by the business.

Benefits

• Efficient automated capture of work irrespective of type (email, white mail, electronic work queues, paper, fax and so on).
• Full range of metrics covering customers, people and processes.
• Operationally owned with a flexible and rapid deployment.
• Nuqleus 3D has a proven track record in providing significant financial returns on investment.

To arrange a demo please contact us on +44 (0) 1785 715772 or email ask@eguk.co.uk.