Software suite benefits

Our solutions are tried, tested and proven to work in any organisation where process driven operations are critical to business performance:

  • When you need to know how much actual capacity you have to deliver against your agreed KPIs now, tomorrow and next week
  • When you need to reduce costs or deliver more output with the same or fewer resources
  • When you need to set service standards based on process performance to reduce the impact of variation upon the customer.

eg solutions can make a tangible, immediate and lasting difference to your operational performance, whether planning for capacity in the short and medium term or modelling for future scenarios.

Our software promotes an active style of management which impacts on performance immediately. Rather than spending time chasing data, organisations can use their time to plan how to manage on a day-to-day basis and improve their performance. Consistent, real-time and automatic MI can be produced for whoever needs it in the business, at any level and whenever it is required.

It can be used to monitor work from any source; paper, telephone calls, workflow and e-mail, to provide an integrated approach to work and resource management and a single view of all work to be done. In this way work, regardless of source, can be managed, tracked and reported on, thus enabling the organisation to achieve optimum utilisation of resources.

Business Benefits:

  • Same or next day turnaround on all work
  • Reduced errors and rework
  • Elimination of backlogs
  • Productivity improvements of between 20% and 50% have been realised by clients within 10-20 weeks.

Typical payback period on the initial investment is usually 6-7 months.

In our clients’ own words:

  • “We know where everything is – work is centralised”
  • “We know who is doing what throughout the day”
  • “At a glance control – good monitoring”
  • “Good information for deciding priorities”
  • “Reduces time spent on work sorting”
  • “Work is distributed more fairly”
  • “Fact-based performance monitoring for staff”
  • “Instant reporting anytime”
  • “Up-to-date work position”
  • “We can manage without knowing the detail”
  • “Good response times”.

Modules available:

To arrange a demo please contact us on +44 (0) 1785 715772 or email ask@eguk.co.uk

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