SMEs can obtain all the performance and service benefits offered by the eg operational intelligence® software suite with a rapid and cost effective implementation via SaaS.
The eg operational intelligence® software suite allows you to view the progress of quotations, applications, renewals, claims and servicing items and track each piece of work from receipt to successful completion. This ensures that work does not get lost in ‘black holes’ and potential bottlenecks can be anticipated, planned for and avoided. Priorities can be managed, deadlines and (regulatory) milestones set and service levels monitored for individual clients and product lines.
Work can be located wherever it moves in the process. This function can be used by remote users who need information on what is happening on a case or for a particular client without having to refer to the back office. There are facilities to add notes to cases in order to provide a narrative history and to share information with other account executives and processing staff.
eg operational intelligence® provides the necessary infrastructure and data to support compliance and risk management processes. By integrating these into normal work routines the cost of providing regulatory MI is minimised and the compliance process is provided with consistency and completeness. Regulatory information can be provided easily and at the touch of a button for both internal and external audits.
Using eg operational intelligence® allows you to review performance data. These reports provide a balanced scorecard of performance measures to show how time paid for has been used; work progress and results achieved in the key areas of:
- service standards
- quality
- effectiveness
- efficiency
- utilisation
- skills
- compliance
