The General Insurance sector is experiencing pressure to redefine methods of attracting new business and of servicing the claims of current customers.

Structural change in the industry will continue and the need to increase operational capacity and determine, monitor and constantly review the customers experience through all channels of communication is paramount.

In our experience, forecast and capacity plan resources around peaks and troughs created by seasonality and other environmental factors demands dynamic Management Information.

The eg operational intelligence® software suite will enable you to define and manage service levels – through back office staff knowing and advising customers of service expectations and by ensuring the interaction between front and back offices are not vulnerable to process breaks.

The eg operational intelligence® MI will improve your Claims Management issues:

- Eliminate inefficient claims processing
- Reduce ‘claims leakage’
- Avoid unnecessary fines for non-compliance
- Improve decision-making
- Drive process improvement
- Support increasing compliance and regulation requirements.

eg operational intelligence® is used to augment existing IT platforms including BPM, BI, Workforce Management, CRM and core processing systems to provide the missing link: historic, real-time and predictive operational intelligence.