Back office environments have the scale and scope to deliver great operational efficiencies so investing time and money to performance manage these areas through employees should reap significant financial rewards.
Our training and accreditation programme is for those involved in managing, planning and processing back office work. It is based on the eg principles of operational management® which are designed to create best practice across Team Members, Team Managers and Senior Leaders.
Our philosophy is based on coaching and challenging managers to better understand workloads and balance these with the resources available. Our tried, tested and proven framework ensures that the learning gained is put into practice and that the required activities and behaviours are pulled through an organisation to deliver real impact.
The core of the programme is the eg process for managing®, where Managers and Team Leaders are coached in using pro-active management techniques to enable them to make the right operational decisions and achieve tangible, realised benefits. The programme is based on tried, tested and proven methodologies from industry, including:
• Capacity planning
• Short interval scheduling
• Line balancing
Contact us for further details on the course and structure.
eg guarantees that our knowledge and experience will be embedded in our clients’ organisations through our skills transfer policy, training and support. By continuing to apply our principles, further performance improvements will continue to be made.
eg offers a range of training courses for people behind the front line who are looking to increase their skills within the back office and/or wider operational areas where transactions are processed and are critical to delivering the customer experience.
Courses are approved by the Institute of Leadership & Management and BankSETA to externally validate and improve your planning, forecasting, resourcing capability and performance.
Training is offered through a traditional classroom approach, both in-house and public, one-to-one coaching or through our online e-learning facility.
